15 December, 2015 Mark Weiler Roof One 275 S. Telegraph Road Pontiac, MI 48341 Dear Mark, I am writing to tell you how pleased we are with the outstanding service that your company has given us. We chose Roof One over four other companies because of the professionalism and sincerity that you showed when you met with us to do the estimate. My wife and I both felt that you were helping us to choose only what we needed, answered all of our questions honestly, and sincerely wanted to help us make the right choices. We were very impressed with the politeness and work ethic of the crew that showed up to do the roof. They arrived early and immediately went to work both days. They worked extremely hard and didn’t stop until the roof was done. In order to complete the garage roof, they had to remove some bolted down basketball net hardware, and I was very impressed to see them unscrewing each of the nuts and bolts and then to find that they had neatly re-assembled it and placed it on our back porch so that I could reuse it. The clean up they did was amazing! From the time that we met with you until after the project was completed, I spoke to both Tracy and Sandra several times on the phone, and they were always very pleasant and helpful. We would be more than happy to be on your reference list and will give Roof One high recommendations to any one that asks. Please pass this on to the owner’s I upper management of Roof One so that the individuals mentioned in this letter can get recognition for their work and for making this such a great experience for us.
Gutter Repair & Replacement
We had our entire roof replaced in late 2010. Steve McCusker was the main contact during this time. We had three different contractor bid on our job. Looking back at my notes, I sent Steve a note which thanked him for his sales approach, customer education, industry knowledge and ethics. We told Steve we literally had to ask hard sell sales people from other companies to leave our home when they displayed aggressive sales tactics. Steve also pointed out that our roof prior to replacement was covered under the Certain Teed Litigation issue. Steve was the only to point this out to us. We actually had one contractor who told us that he would just take 10% off whatever the Roof One price was. We did not feel comfortable with this approach as this other company did not seem to figure out our job, just focused on the price. We picked Roof One to do our roof and felt good about the decision. They did a excellent job with the sales process and the installation itself, but I am writing this review to talk about the service after the sale. This is critical to be able to trust this when making a roofing decision. Our roof had a 30 year warranty on it. After a couple of years, a small area of the roof developed some algae on it and turned in greenish in color. We discussed the situation with Roof One. They assisted in removal of a couple of the effected shingles and helped with the paperwork to submit the shingles to Owens Corning under the warranty. Owens Corning reviewed the shingles and determined that the type of algae was not covered and suggested some maintenance items to try to correct the situation. None of their suggestions worked and they would not cover a repair under warranty. Steve reviewed the situation and the small area that had been effected by the algae (10% of roof). He and Roof One stood behind us even when Owens Corning did not. They removed and replaced the affected sections of the roof down to bare wood and put new product on the roof. It is this action that in our mind has separated Roof One from the others. This is a company that you can count on! Highly recommend them for the job and also taking care of you later (if needed).
Wonderfully Done, One and All!
The recent Roof Installation you did at my residence, concerning a new roof for my House and Garage. I wish to let you all know, what a pleasure it was doing business with your Company. From the lovely voice on phone, to Scott the Salesman “Right on the money”, No BS. and the Crew, where just top notch. Clean up, and Skill. Wonderfully Done, One and All… Appreciatively I have and will, Brag about you guys and gals.
Roof One, I am very pleased with new roof from Roof One. The installation and timing went very smoothly. I had six roofing companies come out and give me a quote. Your salesman Steve McCusker was the only salesman who actually got on the roof and inspected the shingles and boards. I would recommend Roof One to anyone looking for a new roof. Thank you again for a job well done.
Professional At All Levels
To Steve McCusker and Roof One, I want to thank you and the crew that worked on our house for the excellent job done with the tear off and new roof installation. I am so glad I went with Roof One again after you did my garage 3 years ago. The crew worked nonstop to complete the job in one day. They were professional at all levels and completely cleaned up any debris from around the grounds of our house. The roof looks great! I also appreciate working through you for the estimate and your follow up call to make sure the job was done to my complete satisfaction. I will gladly recommend Roof One to anyone for their roofing needs. Roof One is a top notch roofing company! Thanks again!
Sincerely, Anthony Tashjian
A Top Flight Company
Steve McCusker, Thomas and Beverly Mansell would like to thank Roof One for an excellent installation of a quality roofing system with a “Golden Pledge Ltd. Warranty.” We were given a detailed explanation of the roofing, ventilation products and techniques to be used. All of the roof installers communicated with us during the installation process and listened to our concerns. This was of paramount importance to us. All our concerns were addressed in a friendly and attentive manner with a desire to have us as a satisfied customer. We so appreciated the installer’s work ethic, energy, exquisite workmanship and pride in a job well done. It is apparent to us that Roof One is a top flight company that has customer satisfaction and concern for their employees as their top priorities. All work to be done was clearly stated on the proposal and completed. All our questions were answered clearly. After having seven roofing companies to our home to submit estimates, we settled on Roof One as they had the answer to all our roofing needs. You may contact us at 586-286-2615 if you have any questions.
Sincerely, Mr. & Mrs. Mansell
To Roof One: Steve McCusker The Board of Directors of Chesterfield Square would like to send a sincere thank you for the quick response on Tuesday evening after the storm to check roofs. Jason and Zach did an excellent job checking and tarping roofs well into the late evening. Their workmanship and concern for the residents of the complex made our job easier to assess damages. Again, thank you from all of us.
Sincerely, Debby Deman-Smith Marion Kudialis Donna Laforest Bonnie Wolf Marlean Tahrebandi
Job Well Done
Scott, This is to thank you and the company you represent for a job done well and in the time we agreed to. The workmanship was excellent and the clean up was professional. Roof One performed to the quote, which we thought was competitive. We would recommend you to our friends.
Sincerely, Bill Berry
Wanted To Thank You
Steve, I want to thank you and your roofing crew for a very good roofing, gutter and gutter leaf protection screen installation work. We are very satisfied with the results and the professional manner in which all was done. Thank you again.
Sincerely, B. & D. Damnjanovic
Great Work Ethic/h2>
To Whom It May Concern: The purpose of this letter is to commend your company and staff involved in the repair of the storm damage we had this fall. We were contacted by your sales staff shortly after the storm and offered a free inspection of the damage. Your staff member also volunteered to be here the day that our insurance adjuster was to be on site. I was a little apprehensive about this proposal, not knowing how the adjuster would accept someone else being here at the same time, however it went very well. I believe some of our damage might not have been covered if it had not been pointed our by your staff member. That staff member was Scott Doree. We want to compliment Scott in his work ethic, his attention to detail and his time spent on the work site. We truly believe that had we not had Scott working on our account, things would not have gone as smoothly as they did. He had his material delivery schedule worked out to coincide with the labor schedule. When Scott told us when something was going to take place, it happened pretty much on schedule. I don’t think that we had a day go by when a crew was here working, that Scott did not make multiple visits to the work site. He even was up on the roof inspecting the install as it was happening, and came back after the install was complete and made another inspection. Your company is indeed very lucky to have this young man on staff. If all of your sales staff is like Scott, you are extremely fortunate. Please pass our thanks to Scott.
Sincerly Richard LovittMore Articles…
- Amazed At The Efficiency
- The Roof Looks Beatiful
- We Appreciate Your Honesty
- High Quality and Professional